Success story: Boosting Sales and Efficiency of a travel company with Robobote

A highly successful travel company specializing in packages to Thailand faced no issues generating leads or sales. However, they wanted to further increase their sales performance.

After implementing Robobote, we discovered that their call structure was disorganized—agents were improvising ("going YOLO") and not following the company’s established steps.

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How they improved by using Robonote

By correcting this and ensuring that agents adhered to a structured call process, the company experienced a 13% increase in operational efficiency over the next few months. Robonote also helped them better understand client feedback, agents' promises, and customer destination preferences.

One standout improvement came through better monitoring of the daily briefings. By tracking which employees were actively listening and implementing the briefings versus those who needed extra guidance, they ensured everyone was compliant and aligned.

Overall, the company saw more than a 20% increase in sales, faster training times, and improved consistency across conversations within the organization.

Results

• 13% increase in operational efficiency
• significantly reduce compliant resources
• 20% increase in sales

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