Data Privacy
Introduction
Robonote is a business intelligence company specializing in software solutions for analyzing client interactions. Our platform helps organizations gain actionable insights from their conversations, empowering better decision-making and improved business outcomes. At Robonote, we prioritize your privacy and are committed to protecting the personal data we collect and process.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Robonote’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
Data Protection Officer
RNROBONOTE LIMITED is headquartered in 4 Kolonakiou Str. Office 101, 1st Floor 4103 Limassol, Cyprus. RNROBONOTE LIMITED has appointed an internal data protection officer for you to contact if you have any questions or concerns about RNROBONOTE LIMITED’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to RNROBONOTE LIMITED’s data protection officer. RNROBONOTE LIMITED’s data protection officer’s name and contact information are as follows:
Siarhei Karnaukhau
RNROBONOTE LIMITED
4 Kolonakiou Str. Office 101, 1st Floor 4103 Limassol, Cyprus
How We Collect and Use (Process) Your Personal Information
RNROBONOTE LIMITED collects the following information about users of its platform (console.robonote.io). With a few exceptions, this information is generally limited to:
- user name
- user work email
- employer name
- time spent on the platform
- transitions across links within the platform
- loading speed of pages within the platform
- technical data on your device and browser
- IP address
- actions on the platform such as clicks on its elements and file downloads.
We use this information to identify users and improve the quality of our platform services.
We do not sell personal information to anyone and do not share it with third parties.
From time to time, RNROBONOTE LIMITED receives personal information about individuals from their employers. Typically, information collected from third parties will include further details on your industry. We may also collect your personal data from a third party website (e.g. LinkedIn).
Use of the RNROBONOTE LIMITED Website
As is true of most other websites, the website of RNROBONOTE LIMITED (robonote.io) collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of RNROBONOTE LIMITED’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website.
RNROBONOTE LIMITED has a legitimate interest in understanding how members, customers and potential customers use its website. This assists RNROBONOTE LIMITED with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.
Sharing Information with Third Parties
The personal information RNROBONOTE LIMITED collects from you is stored in one or more databases hosted by third parties located in the EU. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
A list of our third party sub processors can be found here:
- Google Cloud Platform
- Amazon Web Services
We do not otherwise reveal your personal data to non-RNROBONOTE LIMITED persons or businesses for their independent use unless: (1) you request or authorize it; (2) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; or (5) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf.
Data Storage and Transfers
Robonote is headquartered in the Republic of Cyprus, and all personal data we collect is stored and processed within the European Economic Area (EEA), specifically in EU-based data centers. By using Robonote’s services, you acknowledge that your personal information will be processed in accordance with the GDPR and other applicable EU data protection laws.
We ensure that all data processing activities adhere to GDPR principles, including transparency, purpose limitation, data minimization, and security. Robonote does not transfer personal data outside the EEA. Should any future data transfers to non-EEA countries become necessary, we will ensure appropriate safeguards are in place, such as binding corporate rules or standard contractual clauses, as mandated by GDPR.
If you have any questions about how your personal data is handled or wish to exercise your data protection rights, you can contact us at privacy@robonote.io.
Data Subject Rights
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right of data portability
- Right to object
- Rights related to automated decision making including profiling
This Privacy Notice is intended to provide you with information about what personal data RNROBONOTE LIMITED collects about you and how it is used.
If you wish to confirm that RNROBONOTE LIMITED is processing your personal data, or to have access to the personal data RNROBONOTE LIMITED may have about you, please contact us.
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside RNROBONOTE LIMITED might have received the data from RNROBONOTE LIMITED; what the source of the information was (if you didn’t provide it directly to RNROBONOTE LIMITED); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by RNROBONOTE LIMITED if it is inaccurate. You may request that RNROBONOTE LIMITED erase that data or cease processing it, subject to certain exceptions. You may also request that RNROBONOTE LIMITED cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how RNROBONOTE LIMITED processes your personal data. When technically feasible, RNROBONOTE LIMITED will—at your request—provide your personal data to you.
Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, RNROBONOTE LIMITED will provide you with a date when the information will be provided. If for some reason access is denied, RNROBONOTE LIMITED will provide an explanation as to why access has been denied.
For questions or complaints concerning the processing of your personal data, you can email us at privacy@robonote.io. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.
Data Storage and Retention
Your personal data is stored by RNROBONOTE LIMITED on servers of the cloud-based database management services RNROBONOTE LIMITED engages, located in the European Union. RNROBONOTE LIMITED retains service data for the duration of the customer’s business relationship with the RNROBONOTE LIMITED and for a period of time thereafter, to analyze the data for RNROBONOTE LIMITED’s own operations, and for historical and archiving purposes associated with RNROBONOTE LIMITED’s services. RNROBONOTE LIMITED retains prospect data until such time as it no longer has business value and is purged from RNROBONOTE LIMITED systems. All personal data that RNROBONOTE LIMITED controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: privacy@robonote.io
Children’s Data
We do not knowingly attempt to solicit or receive information from children.
Questions, Concerns, or Complaints
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
RNROBONOTE LIMITED
4 Kolonakiou Str. Office 101, 1st Floor 4103 Limassol, Cyprus